1. 30-Day Money-Back Guarantee
We believe Golden Whispers Studio is the most capable, cost-effective desktop AI video production dashboard for creators. If you purchase the software and discover that it does not meet your expectations, runs improperly on your Windows machine, or does not perform as described, you can request a 100% full refund within 30 days of your initial purchase.
Your initial subscription investment ($4.99 monthly or $49.99 annual) is completely protected for 30 calendar days. If you are not delighted, we will promptly refund your payment back to your card or PayPal account.
2. Eligibility & Qualifying Criteria
To be eligible for a refund under our 30-day money-back guarantee:
- Your refund request must be submitted within 30 calendar days from your original initial purchase date.
- The request must correspond to your initial subscription charge ($4.99 monthly or $49.99 annual).
- You must provide the email address used during checkout or your official Gumroad Invoice Number.
3. Step-by-Step Refund Request Process
Requesting a refund is quick and hassle-free:
Method A: Via Gumroad Receipt
Open your initial Gumroad purchase email receipt and click "Contact Creator" or reply directly with your refund request. Gumroad routes your message straight to our helpdesk.
Method B: Direct Support Email
Email our dedicated support team with your Gumroad account email and order ID. Simply write: "I would like a refund for my Golden Whispers Studio subscription."
4. Processing Timelines & Payouts
Once our support team approves your request:
- Initiation: The refund is executed immediately through Gumroad's automated merchant dashboard.
- Bank Processing: Depending on your bank or card issuer, funds will appear on your bank statement within 2 to 5 business days (or instantly if paid via PayPal balance).
- Confirmation: Gumroad will automatically transmit an official refund receipt email to your inbox for your records.
5. Subscription Cancellation vs. Refund
Please note the distinction between canceling future recurring payments and requesting a refund:
- Canceling Future Renewals: You can cancel your $4.99/month or $49.99/year recurring renewal at any time with 1-click in your Gumroad settings. When you cancel, you will not be billed again, and you retain software access until the end of your prepaid billing period.
- Requesting a Refund: A refund returns your previous subscription payment. Upon refund processing, your desktop license key will be deactivated.
6. Exceptions & Chargeback Policy
We strive to treat every creator fairly and transparently. We ask that customers do not engage in the following:
- Unnecessary Dispute Filing: If you ever experience any billing issues, please reach out to us first. Chargebacks and PayPal disputes cause lengthy administrative delays (15–60 days) through banking networks, whereas our direct Gumroad refund is resolved within hours.
- Abuse of Guarantee: Repeatedly subscribing, refunding, and resubscribing across multiple fake accounts to bypass licensing is prohibited.
7. Contact Our Refund & Support Desk
Need assistance or have questions regarding our refund policy?
24-Hour Customer Care
We are dedicated to ensuring a seamless, worry-free experience for every creator.