1. Overview & Desktop-First Architecture
This Privacy Policy describes how Golden Whispers Studio ("we", "us", or "our") collects, uses, and protects your information when you visit our website (goldenwhispers.com) and when you download, install, or operate our standalone desktop video production software for Windows.
Unlike traditional cloud-based video SaaS platforms that ingest, process, and retain your proprietary video files on remote servers, Golden Whispers Studio is a native desktop application. All computational generation, asset assembly, audio synthesis, and 4K MP4 exports happen directly on your local device.
We do not upload, inspect, monitor, store, or train artificial intelligence models on your scripts, prompts, character voiceovers, or exported video files. Your creative output belongs solely to you and resides exclusively on your local storage drive.
2. Local File & Video Data Security (0 Server Logging)
When executing automated video generation pipelines inside Golden Whispers Studio:
- Script & Prompt Generation: Scripts, scene descriptions, and prompt stems are processed on your local machine or through your designated direct AI API keys. None of your text inputs are saved to our central database.
- Audio & Voiceover Synthesis: Generated voice stems and background score files are rendered straight into your specified project cache folder.
- Image & Motion Rendering: 4K visual frames and motion sequences are generated and stored locally in your chosen directory.
- Master Video Exports: Finished MP4 video files are rendered directly to your Windows desktop or external hard drive. We have zero access to your final video files.
3. Information We Collect
We collect minimal, necessary information to process orders, deliver your desktop software download, validate subscription status, and provide customer support:
Purchase Information
When you purchase your subscription ($4.99/month or $49.99/year) via Gumroad, Gumroad collects your name, email address, payment card details, and country for tax compliance. We receive your email and order ID to deliver your download package.
License Validation
When you launch the desktop software, a lightweight encrypted ping verifies your Gumroad license key against active subscription status. No personal files or machine files are transferred.
Support Inquiries
If you email our support team, we retain your communication history to assist with technical troubleshooting, bug resolution, or billing inquiries.
Website Telemetry
Standard anonymous web logs (browser type, referring page, timestamp) are collected to ensure website uptime and prevent distributed denial-of-service (DDoS) attacks.
4. How We Use Your Information
We use the collected information strictly for legitimate business purposes:
- Fulfillment & Delivery: Generating and delivering your installer download links and license activation credentials via Gumroad.
- Subscription Management: Processing $4.99/month or $49.99/year subscription renewals, cancellations, or refund requests.
- Software Updates: Notifying you when new versions, feature expansions, or performance patches of Golden Whispers Studio are released.
- Customer Support: Resolving technical questions, troubleshooting hardware configurations, and providing guidance.
- Fraud Prevention: Protecting against fraudulent transactions, chargebacks, and unauthorized software cracking or redistribution.
We will never sell, rent, trade, or monetize your personal information or email address to third-party data brokers or advertisers.
5. Third-Party Services (Gumroad & Payment Processing)
Our order checkout is powered securely by Gumroad, Inc. (Gumroad Privacy Policy).
- PCI-DSS Compliance: All credit card, debit card, and PayPal transactions are encrypted via 256-bit SSL and processed directly by Gumroad and tier-1 payment gateways (Stripe, PayPal).
- Zero Financial Storage: Golden Whispers Studio never sees, receives, or stores your full credit card number, CVV code, or banking credentials.
- Global Tax Handling: Gumroad automatically calculates, collects, and remits applicable sales tax and VAT in accordance with your local jurisdiction.
6. Cookies & Website Analytics
Our marketing website uses essential session cookies and standard anonymous analytics cookies to:
- Remember interactive UI states (e.g. ROI calculator inputs, tab selections).
- Measure overall traffic volume, landing page conversion rates, and referral sources.
- Ensure fast page delivery via global Content Delivery Networks (CDN).
You can configure your web browser to refuse all cookies or notify you when a cookie is sent. Disabling cookies will not affect the operation of your installed desktop software.
7. GDPR (EU/UK) & CCPA (California) Privacy Rights
Regardless of your geographic location, we extend full digital rights regarding your personal information:
| User Right | Description | How to Exercise |
|---|---|---|
| Right of Access | Request a copy of the personal transaction records associated with your email address. | Email support or access your Gumroad Library. |
| Right to Erasure | Request complete deletion of your customer record and email from our support databases. | Submit a deletion request via our support desk. |
| Right of Rectification | Update or correct an outdated email address tied to your software license. | Update in Gumroad account settings or contact support. |
| Opt-Out of Marketing | Unsubscribe from software release announcements or promotional messages at any time. | Click "Unsubscribe" at the bottom of any email. |
8. Security & Data Retention
We implement industry-standard administrative and technical safeguards to secure your communications with our website. Our site is delivered exclusively over HTTPS with modern TLS encryption.
We retain your purchase receipt data for as long as your subscription remains active, plus any legally mandated tax and accounting retention period required by law.
9. Contact & Support Information
If you have questions regarding this Privacy Policy, wish to exercise your data protection rights, or need assistance with your subscription:
Golden Whispers Support Desk
Direct inquiries: via your Gumroad receipt or email support.
Response Time: Within 24 business hours.